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To close this talk about customer service...
Really focus a lot of your energies on the somewhat boring concept of customer service. I have seen poor customer service literally destroy businesses into the ground and I have seen businesses flourish by providing excellent customer service.
And as I stated above, the fact that our business is repeat in nature, customer service is even more important.
So be a customer diplomat. As I'm sure you've all heard, word of mouth is the best advertisement, so just imagine what kind of great things will be said by your customers on the receiving end of your outstanding customer service.
This really will take your business to new heights while all the non-customer service oriented window washing businesses out there are whistling in the weeds wondering what's going on and where all their window washing customers went to.
To your Success,
Steve
Steve Wright is the author of How to Start Your Own Residential Window Washing Business, and has started hundreds of individuals on the path to success in their own window washing business as evidenced by reading what some of his students have said here. Mr. Wright has also developed a revolutionary online web-based system called The Customer Factor to assist all window washing business owners in maintaining and growing a successful business. Using both of these resources provides the one-two punch needed for maximum success in the window washing business. For more information, give Mr. Wright a call at 256-546-2446 or visit either of the websites posted. |
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